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Trauma-Informed De-Escalation: Calming the “I” of the Storm
November 8, 2018 . 8:30 am - 4:00 pm
One of the most difficult tasks for staff in social services and addictions work is to respond and react to agitated clients. This full-day workshop will use lecture, discussion, case studies and scenarios to build skills and confidence in effectively and appropriately responding and calming upset clients. Guided by frameworks of Trauma-Informed Care, Motivational Interviewing, and Behavioral Change Theories, the training will educate, inform, and inspire service providers to improve practices and approaches.