Shatterproof Treatment Atlas & the Helpline: Working together to help people find the right care

Substance use disorders (SUDs) affect millions of people in the United States. While SUDs are chronic diseases, they can be treated; there is hope, and there is help. Treatments supported by science and evidence are available, but they can be difficult to find and get, in part because of the stigma against people who use drugs. 

Stigma shows up in many ways, and makes it harder for people to take the first step and reach out for help. They may fear that they’ll be judged by others, that they’ll lose opportunities if people find out about their SUD, or they may believe negative stereotypes about themselves. Stigma isolates people with SUDs and their loved ones from the help they’re looking for, and even knowing what kind of help is available or how to know if programs are offering high-quality services. 

Shatterproof, a national nonprofit that works to eliminate barriers to recovery, is working to address the problem of finding high-quality care for SUDs. Gary Mendell founded Shatterproof in 2012 after losing his son Brian, with the goal of helping people with SUDs and their families. In 2020, Shatterproof launched Shatterproof Treatment Atlas, the first resource in the country that helps people find and compare treatment facilities to see which are providing high-quality care, based on the Shatterproof National Principles of Care. The Shatterproof National Principles of Care assess whether treatment facilities offer:

  • routine screenings in every medical setting
  • a personal plan for each individual
  • fast access to treatment
  • long-term SUD management
  • coordinated care for all of a person’s illnesses
  • behavioral health care from trained providers
  • medications for addiction treatment
  • support for recovery outside of the doctor’s office, such as housing or employment support

In assessing treatment facilities by these standards of care, Shatterproof Treatment Atlas not only helps people searching for treatment, but it also benefits treatment facilities by helping them identify areas of improvement in their services. 

Shatterproof and the Helpline are working together to make sure residents of Massachusetts have access to the most complete and up-to-date information about treatment programs in the state by integrating the Helpline and Treatment Atlas. Visitors to the Helpline website who are searching for treatment can link directly to a facility’s Treatment Atlas listing to review their quality standards. Visitors to the Treatment Atlas website can link directly to the Helpline website, where they can chat online with Helpline Specialists about what treatment options are right for them. Helpline Specialists also have access to program quality information and can provide it to callers over the phone or through online chat. 

People with SUD, and the people who love them, shouldn’t have to struggle to find the quality care they deserve. By working together, the Helpline and Shatterproof Treatment Atlas are advancing their common goal of helping people find the treatment services that are right for them.

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