ATTENTION: Several service providers in MA are no longer able to provide medications for a variety of reasons. If you are affected, click here to learn more about a new provider for medications for mental health or for addiction treatment.

Call now: 800.327.5050

Text: “HOPE” to 800327

Español
Careers

Careers

Give people hope,
and help.

We have part time, full time, and remote positions available.

Join our team of committed and compassionate individuals dedicated to providing hope for people with substance use disorders.

Learn more about available positions and benefits with the Helpline and Health Resources in Action. We actively seek to build a diverse and experienced staff, which includes a commitment to hiring people in recovery or with lived experience of substance use disorder.

Available positions

Screening & Information Specialists (All Shifts)

We are seeking Screening and Information Specialists (SIS) for the Massachusetts Substance Use Helpline and the Illinois Helpline. SIS must be able to:

  • establish rapport with callers,
  • elicit relevant information,
  • effectively communicate by phone and online chat,
  • gather and record data,
  • accurately assess Helpline users’ needs,
  • provide referrals to appropriate services,
  • and motivate and support callers to follow through with accessing substance abuse and related services.

This is a full or part time, non-exempt position.

Learn more about this position and apply.

Bilingual Screening & Information Specialists

We are seeking bilingual (English/Spanish) Screening and Information Specialists for the Massachusetts Substance Use Helpline and the Illinois Helpline. SIS must be able to:

  • establish rapport with callers,
  • elicit relevant information,
  • effectively communicate by phone and online chat,
  • gather and record data,
  • accurately assess Helpline users’ needs,
  • provide referrals to appropriate services,
  • and motivate and support them to follow through with accessing substance use treatment and related services.

This is a full or part time, non-exempt position.

Learn more about this position and apply.

Contact Center Supervisor

We are seeking a Helpline Contact Center Supervisor to join our team on the Massachusetts Substance Use & Problem Gambling Helplines (MA Helpline), the Illinois Helpline (IL Helpline), and the Vermont Helplink (VT Helplink). This is an exciting opportunity to take on a newly developed position to support substance use treatment access across three states and supervise a diverse team of staff.

Learn more about this position and apply.