Careers

The Helpline is hiring! Come join a team committed to providing hope for those struggling with addiction.

We have part and full time positions available. Work from home an option. Learn more about available positions and benefits with the Helpline and Health Resources in Action

Available positions

Screening & Information Specialist (All Shifts)

We are seeking Screening and Information Specialists for the Massachusetts Substance Use Helpline  and the Illinois Helpline for Opioids and Other Substances. SIS must be able to establish rapport with callers, elicit relevant information, effectively communicate by phone and online chat, gather and record data, accurately assess Helpline users’ needs, provider referrals to appropriate services, and motivate and support them to follow through with accessing substance abuse and related services. This is a part time, non-exempt position. Learn More and Apply

Bilingual Screening & Information Specialist

We are seeking bilingual (English/Spanish) Screening and Information Specialists for the Massachusetts Substance Use Helpline and the Illinois Opioid and Other Drug Helpline. SIS must be able to establish rapport with callers, elicit relevant information, effectively communicate by phone and online chat, gather and record data, accurately assess Helpline users’ needs, provider referrals to appropriate services, and motivate and support them to follow through with accessing substance abuse and related services. This is a part time, non-exempt position. Learn More and Apply