Careers

The Helpline is hiring! Come join a team committed to providing hope for those struggling with addiction.

We have part and full time positions available. Work from home an option. Learn more about available positions and benefits with the Helpline and Health Resources in Action

Available positions

Clinician, Extended Services Supervisor

We are searching for a Master’s level Clinician, Extended Services Supervisor for the Massachusetts Substance Use Helpline and the Illinois Helpline for Opioids and Other Substances. This is an exciting opportunity to share addiction expertise while gaining a deeper understanding of substance use and related systems in both states, through client interaction, staff supervision, and program administration. There will also be significant opportunities to contribute to project development for both Helplines. This is a full time, exempt position. Learn More and Apply

Data and Quality Improvement Supervisor

We are searching for a Data and Quality Improvement Supervisor for the Massachusetts Substance Use Helpline and the Illinois Helpline for Opioids and Other Substances. This is an exciting opportunity to use data analysis and quality improvement expertise to enhance substance use treatment access in Illinois and Massachusetts, while gaining a deeper understanding of substance use and related systems in both states. There will also be significant opportunities to contribute to project development for both Helplines. This is a full time, exempt position. Learn More and Apply

Screening & Information Specialist (All Shifts)

We are seeking Screening and Information Specialists for the Massachusetts Substance Use Helpline  and the Illinois Helpline for Opioids and Other Substances. SIS must be able to establish rapport with callers, elicit relevant information, effectively communicate by phone and online chat, gather and record data, accurately assess Helpline users’ needs, provider referrals to appropriate services, and motivate and support them to follow through with accessing substance abuse and related services. This is a part time, non-exempt position. Learn More and Apply

Bilingual Screening & Information Specialist

We are seeking bilingual (English/Spanish) Screening and Information Specialists for the Massachusetts Substance Use Helpline and the Illinois Opioid and Other Drug Helpline. SIS must be able to establish rapport with callers, elicit relevant information, effectively communicate by phone and online chat, gather and record data, accurately assess Helpline users’ needs, provider referrals to appropriate services, and motivate and support them to follow through with accessing substance abuse and related services. This is a part time, non-exempt position. Learn More and Apply